"The purpose of TL 9000 is to define the telecommunications quality system requirements for the design, development, production, delivery, installation, and maintenance of products and services. Included in TL 9000 are performance and cost based metrics that measure reliability and quality performance of the products and services."

(QuEST Forum)

TL9000/ISO Implementation

TL 9000 certification is often a requirement for suppliers of telecommunications equipment and services. Companies with a TL 9000 Quality Management System (QMS) outperform their competitors. A recent survey concluded that QMS award winners experience greater stock appreciation, higher operating income and sales growth, and increased total assets as compared to the S&P 500 over a 5-year period. Winners also showed higher improvement in efficiency measures with return on sales showing an increase of 8%, as compared to no improvement for the benchmark companies. Your TL 9000 certification signals your ongoing commitment to quality and sets you apart from your competitors.

TL 9000 Certification

Achieving TL 9000 certification need not be a long, arduous process. Amerit has developed an accelerated methodology for organizations to successfully implement an effective quality management system more quickly.

We work with you to understand your organization's capacity to support TL 9000 certification, and then custom-develop a support package to help you achieve your goals. Our level of support can range from serving in an advisory capacity to a full hands-on implementation approach. No matter what level of support you require, Amerit follows a 7-step process:

Management Commitment
Measurements Development
Gap Analysis
Document Creation
Training and Communication
Measurements Submission
Assessment and Certification

QMS Maintenance

Maintaining an effective Quality Management System (QMS) is critical to realizing the business benefits and improvements you sought from your certification. However, resource-constrained organizations often dilute QMS resources, dividing tasks between functional responsibilities and QMS maintenance. The result can be underutilization and underperformance of your QMS.

By outsourcing the maintenance of your QMS to Amerit, you can save time and money. Amerit will manage your QMS cost-effectively, including tracking measurements, conducting internal audits, developing corrective action plans and facilitating management review sessions to help you achieve improved business performance and results.

QMS Infrastructure Assessment

Are you already TL 9000 certified? If you're not satisfied with the results of your investment, Amerit can help. After reviewing your business goals, Amerit will assess your QMS infrastructure through a review of your measurements, internal audit processes, corrective action plans, and management review outputs. Then, we will recommend actionable steps to help you get the most out of your QMS.